Benchmarking: Telecommunications Customer Satisfaction Measurement

Telecommunications Customer Satisfaction Measurement Benchmarking Association

The Energy Systems & Technologies Benchmarking Association (ESTBA™) brings together information system professionals from the utility and energy industries to conduct targeted studies on issues related to improving the performance and effectiveness of Information System organizations. Group studies target operations, procurement, development, and maintenance in different environments (including mainframe, client server, and personal computing network environments). Subgroups look at the effectiveness of purchased software and implementation of best practices.

To identify "Best in Class" energy systems and technology business processes, which, when implemented, will lead member companies to exceptional performance.

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