Benchmarking: Telecommunications Customer Satisfaction Measurement

Telecommunications Customer Satisfaction Measurement Benchmarking Association

The Energy Systems & Technologies Benchmarking Association (ESTBA™) brings together information system professionals from the utility and energy industries to conduct targeted studies on issues related to improving the performance and effectiveness of Information System organizations. Group studies target operations, procurement, development, and maintenance in different environments (including mainframe, client server, and personal computing network environments). Subgroups look at the effectiveness of purchased software and implementation of best practices.

To identify "Best in Class" energy systems and technology business processes, which, when implemented, will lead member companies to exceptional performance.

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This service is provided by The Benchmarking Network, Inc., an international resource for business process research and metrics. We lead studies with over 140,000 process leaders in over 65 countries. We provide benchmarking training and research to individual companies, professional and trade associations, and industry and process based groups. Since 1992, our over 300 benchmarking studies have spanned virtually all processes and industries to identify measures and collect data.

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